Frequently Asked Questions (FAQs)

Supreme Court in its Aadhaar Verdict, dated 26th September 2018 ruled out use of Aadhaar based eKYC and Authentication by private companies.
As a result no private company can use eKYC and Auth. However, Banks and Telcos can use eKYC and Auth as they are covered under PMLA and Telegraph Act respectively.

Private companies can rely on UIDAI’s offline Aadhaar KYC or video based KYC, which works with both Aadhaar and other OVDs (Originally Verified Documents) including DL, PAN, Voter ID or Passport.
You can learn more about these here: KYC Video Id
You can also look at the circular regarding the use Offline Aadhaar in the link below: UIDAI circular on Offline Aadhaar

UIDAI has come out in full support for Offline KYC. A customer can directly shares his Aadhaar data with a company, provided the company asks for exclusive consent from the customer in question.
In Video based KYC, a video declaration is taken from the customer allowing companies to take demographic data for KYC/authentication purposes.
While IRDA and UIDAI have issued guidelines/circulars regarding Offline Aadhaar as a KYC. RBI is yet to confirm or deny the same with respect to financial institutions under its foray.

KYC Video ID is a high assurance KYC solution which authenticates a user on the basis of face biometrics in addition to verified agent based verification of the KYC data via an agent dashboard.
KYC Video ID works with Offline Aadhaar along with PAN, DL and Passport. Any of which can be used to verify and authenticate customer. When combined with video based face match function, KYC Video ID gives a foolproof way of authenticating user IDs.
Learn more about KYC Video Id.

We measure the success of our service in terms of rejection rates. We measure –
False Acceptance Rates (FARs) – which means Person ‘A’ getting through as Person ‘B’ and False Rejection Rates (FRRs) – which means Person ’A’ not getting through as Person ‘A’.
Face Match algorithm is trained on more than 1 billion faces and images which gives our algorithm an accuracy of 99.84%, which is highest in the works as of now.

You can submit an enquiry for any of Veri5Digital products here – Enquiry. Our sales team will reach out to you soon.

KYC Video ID can be integrated into both mobile and web platforms. The SDKs and API available are platform agnostic and can be integrated in to any application irrespective of the platform or technology behind it

Pricing depends on the services you choose to avail. We follow a per transaction pricing model which allows you the flexibility to pay as you grow.
Please contact our sales team at 080 46809349 for more details or drop us an email at hello@veri5digital.com

You can take a demo of our services to understand the product flow. We also support a Sandbox environment which allows you to integrate our services before going live on production.

Yes, all of our solutions are customizable to your requirements and business flows.

Like most of other identity documents such as Passport, Driving License, Voter ID Card, KYC Aadhaar is the identity document having demographic data and photo of the resident but does not contain Aadhaar number of the resident. It has an advantage over other identity documents that it is offline yet verifiable through digital signature.

Veri5Digital services work on a prepaid model, you would need to recharge your account with a monthly minimum as agreed upon, which is then deducted as you use our services.

Depending on the services you choose it can take anything between 3 to 10 working days for integration.

The same can be found in the service agreement shared with you when you activate your account.

Yes, there is a client portal that you can access. Please ask your account manager to activate the same for you.

We have 99.9% uptime for the software components provided by Aadhaar Bridge.

The Aadhaar Authentication or Auth transaction is similar to userid and password being used while logging into say gmail. It is a person’s way of proving who she or he is. The Aadhaar Authentication API only returns a YES/NO response for a verification request.Aadhaar Auths come in 3 flavours:
Biometric Authentication – Uses the resident’s fingerprint or iris along with the Aadhaar number to verifying the person’s identity.
Demographic Authentication – Uses the resident’s Aadhaar number and demographic details such as Name, Address, Gender or Date-of-Birth to verify the person’s identity.
OTP Authentication – Uses the resident’s Aadhaar number and a One Time Password (OTP) sent to the resident’s registered mobile number to verify the person’s identity.

The UIDAI provides for both fingerprint and iris biometric authentication. The UIDAI has also recommended standards for fingerprint and iris sensors that can be used for Auth. User agencies need to procure STQC Compliant sensors in order to use the Aadhaar online services.

We support all biometric sensors/devices certified by Aadhaar. List of Certified Aadhaar devices here

There are the following:
Pre-production
Production

Pre-production environment is provided by UIDAI with real Aadhaar IDs. It is meant to do pre-production testing not to perform production transactions. It is to be used only for non-commercial testing and demos. It is less stable than the production environment.
Production environment is the live environment which supports commercial transactions in a live production mode.

You can access the production environment by signing up for our Enterprise edition package. Click here for further details.

Sign up
Please complete the sign up form with the correct details of your Organisation. The email id signed up with, can’t be changed later.
Once you have signed up with us, we will e-mail you instructions and list of requisite documents for UIDAI approval.
Please note: Incomplete or inadequate sign up forms will be rejected.

Sub-AUA is allowed to do only Yes/No Authentication.
After you courier us the Sub-AUA Application with complete documents, Aadhaar Bridge will conduct due diligence on your application. On clearing the due diligence, we will forward your applciation to UIDAI, New Delhi for Sub-AUA approval.
Subject to UIDAI approval, you will have to Submit us Sub-AUA Agreement and make payment to start using our services.

You can sign the agreement either:
online with a Digital Signature. Or;
offline by taking a print out of the document.Where the agreement is signed offline with a wet signature, scan and send a copy of the agreement to
hello@veri5digital.comANDMail us the hard copy to :
Attn: Veri5Digital
Khosla Labs Private Limited
#18/2A, GRS Towers,
2nd floor, Opp SpringFields Apartments,
Sarjapur Road, Bangalore – 560102
Karnataka, IndiaAfter your agreement has been successfully uploaded, you will receive a link to the payment step.

Upon registration, you will now be redirected to the payment gateway to make your payment online.
Your onboarding process is now complete!

Beneficiary Name : Khosla Labs Pvt Ltd
Bank Name, Branch : Kotak Mahindra Bank, Koramangala
Location : Bangalore
Current Account No : 1411539585
IFSC Code : KKBK0000424

eSign is a electronic signature. It is a legal, paperless mode of signing documents online. eSign enables any Aadhaar-holder to electronically sign documents using Aadhaar eKYC services. Integrate with this service to facilitate Aadhaar-holders with a way to sign documents electronically.

Section 2(t)(a) of Information Technology Act, 2000, confirms the usage of eSign while Section III of the Act provides for authentication of electronic records. The Government of India through a notification in The Gazette of India, Extraordinary, Part II, Section III, dated January 28th, 2015, has recognised the usage of eSign.

eSign helps you to sign a document at your convenience and all you need is a 12-digit Aadhaar number and a mobile registered with it. If two parties entering into an agreement have Aadhaar number and Aadhaar-registered mobile numbers, then it is possible for both the parties to sign the document online without being physically present. Besides being reliable, using eSign service helps you save time and cost. Since eSign involves paperless transaction, you can also contribute your bit in saving trees.

To validate an eSign, please follow these steps:
1. Download the document and open it with Adobe Reader.
2. Click on Signature Panel at the top or the eSign appearance.
3. When ‘Signature Validation Status’ opens, click ‘Signature Properties’.
4. In ‘Signature Properties’ window, click ‘Show Signer’s Certificate’.
5. You will be redirected to ‘Certificate Viewer’ window. Click the tab named ‘Trust’.
6. Click ‘Add to Trusted Certificates’. Click ‘OK’ in the pop-up that follows.
7. You will next see ‘Import Contact Settings’ window. Check (Tick) the boxes provided before Certified documents and the three other options that follow it. And click ‘OK’ to continue.
8. You will be redirected to ‘Certificate Viewer’ window, click OK at the bottom.
9. Click ‘Validate Signature’ in Signature Properties window. And then click ‘Close’.
10. Now your eSign is complete. Your eSign will have a Green Tick mark which means it is legally valid.

The provisions of the IT Act, 2000, prohibits using eSign for the following documents:
- a negotiable instrument as defined in section 13 of the Negotiable Instruments Act, 1881.
- a power-of-attorney as defined in section 1A of the Powers-of-Attorney Act, 1882.
- a trust as defined in section 3 of the Indian Trusts Act, 1882.
- a will as defined in clause (h) of section 2 of the Indian Succession Act, 1925, including any other testamentary disposition by whatever name called.
- any contract for the sale or conveyance of immovable property or any interest in such property.
- any such class of documents or transactions as may be notified by the Central Government in the Official Gazette.

The Digital Signature Certificate issued to your Aadhaar-based eSign expires in 30 minutes. After 30 min, the private key is destroyed to avoid any misuse, thus making it more secure.

Though the DSC expires in 30 minutes, your eSign affixed on a document will be valid forever. The private key associated with your Signature Certificate is destroyed in order to avoid misuse.