About the Company

Veri5Digital is India’s leading Identity verification and onboarding service provider with a suite of products that includes Video ID KYC, Aadhaar Offline KYC, eSign and eNACH.


Khosla Labs Pvt. Ltd.
#18/2A, GRS Towers, Second Floor
Above Cafe Coffee Day
Sarjapur Road
Bangalore 560103

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Frequently Asked Questions (FAQs)

Can I use Aadhaar based eKYC and Authentication?

Supreme Court in its Aadhaar Verdict , dated 26th September’ 2018 ruled out use of Aadhaar based eKYC and Authentication by private companies.

As a result no private company can use eKYC and Auth. However, Banks and Telcos can use eKYC and Auth as they are covered under PMLA and Telegraph Act respectively.

What are the alternatives available to do digital KYC after the SC Verdict on Aadhaar?

Private companies can rely on UIDAI’s offline Aadhaar KYC or video based KYC, which works with both Aadhaar and other OVDs (Originally Verified Documents) including DL, PAN, Voter ID or Passport.

You can learn more about these here: KYC Video Id

You can also look at the circular regarding the use Offline Aadhaar in the link below: UIDAI circular on Offline Aadhaar

What are the guidelines issued by UIDAI / RBI for offline KYC and Video ID KYC?

UIDAI has come out in full support for Offline KYC. A customer can directly shares his Aadhaar data with a company, provided the company asks for exclusive consent from the customer in question.

In Video based KYC, a video declaration is taken from the customer allowing companies to take demographic data for KYC/authentication purposes.

While IRDA and UIDAI have issued guidelines/circulars regarding Offline Aadhaar as a KYC. RBI is yet to confirm or deny the same with respect to financial institutions under its foray.

What is Veri5 Digital KYC Video ID solution? How does it help me automate onboarding?

KYC Video ID is a high assurance KYC solution which authenticates a user on the basis of face biometrics in addition to verified agent based verification of the KYC data via an agent dashboard.

KYC Video ID works with Offline Aadhaar along with PAN, DL and Passport. Any of which can be used to verify and authenticate customer. When combined with video based face match function, KYC Video ID gives a foolproof way of authenticating user IDs.

Learn more about KYC Video Id.

How does Veri5 Digital measure the success of its KYC Video ID Service?

We measure the success of our service in terms of rejection rates. We measure –

False Acceptance Rates (FARs) – which means Person ‘A’ getting through as Person ‘B’ and False Rejection Rates (FRRs) – which means Person ’A’ not getting through as Person ‘A’.

Face Match algorithm is trained on more than 1 billion faces and images which gives our algorithm an accuracy of 99.84%, which is highest in the works as of now.

How do I avail Veri5Digital services?

You can submit an enquiry for any of Veri5Digital products here – Enquiry. Our sales team will reach out to you soon.

What are the different platforms supported by Veri5Digital ?

KYC Video ID can be integrated into both mobile and web platforms. The SDKs and API available are platform agnostic and can be integrated in to any application irrespective of the platform or technology behind it

How much do Veri5Digital services cost?

Pricing depends on the services you choose to avail. We follow a per transaction pricing model which allows you the flexibility to pay as you grow.

Please contact our sales team at 080 46809349 for more details or drop us an email at hello@veri5digital.com

Can I test Veri5Digital services before committing?

You can take a demo of our services to understand the product flow. We also support a Sandbox environment which allows you to integrate our services before going live on production.

Can the solution be customized according to my needs?

Yes, all of our solutions are customizable to your requirements and business flows.

How KYC Aadhaar is similar to other identity documents?

Like most of other identity documents such as Passport, Driving License, Voter ID Card, KYC Aadhaar is the identity document having demographic data and photo of the resident but does not contain Aadhaar number of the resident. It has an advantage over other identity documents that it is offline yet verifiable through digital signature.

Is Veri5Digital services prepaid or postpaid?

Veri5Digital services work on a prepaid model, you would need to recharge your account with a monthly minimum as agreed upon, which is then deducted as you use our services.

How much time would it take to integrate your SDKs into our app?

Depending on the services you choose it can take anything between 3 to 10 working days for integration.

What is the ETR if any issue occurs?

The same can be found in the service agreement shared with you when you activate your account.

Do you provide any dashboard to monitor transactions?

Yes, there is a client portal that you can access. Please ask your account manager to activate the same for you.

What is the service uptime?

We have 99.9% uptime for the software components provided by Aadhaar Bridge.

What is an Aadhaar Authentication transaction?

The Aadhaar Authentication or Auth transaction is similar to userid and password being used while logging into say gmail. It is a person’s way of proving who she or he is. The Aadhaar Authentication API only returns a YES/NO response for a verification request.

Aadhaar Auths come in 3 flavours:

  • Biometric Authentication – Uses the resident’s fingerprint or iris along with the Aadhaar number to verifying the person’s identity.
  • Demographic Authentication – Uses the resident’s Aadhaar number and demographic details such as Name, Address, Gender or Date-of-Birth to verify the person’s identity.
  • OTP Authentication – Uses the resident’s Aadhaar number and a One Time Password (OTP) sent to the resident’s registered mobile number to verify the person’s identity.

How does one implement Aadhaar biometric Auth?

The UIDAI provides for both fingerprint and iris biometric authentication. The UIDAI has also recommended standards for fingerprint and iris sensors that can be used for Auth. User agencies need to procure STQC Compliant sensors in order to use the Aadhaar online services.

What are the list of biometric sensors supported by Veri5Digital?

We support all biometric sensors/devices certified by Aadhaar. List of Certified Aadhaar devices here

What are the different environments made available?

There are the following:

  1. Pre-production
  2. Production environment

Pre-production environment is provided by UIDAI with real Aadhaar IDs. It is meant to do pre-production testing not to perform production transactions. It is to be used only for non-commercial testing and demos. It is less stable than the production environment.

Production environment is the live environment which supports commercial transactions in a live production mode.

My product is ready to go live. How can I access the Production environment?

You can access the production environment by signing up for our Enterprise edition package. Click here for further details.

Great! I want to register for the Aadhaar services. Now what?

Sign up

Please complete the sign up form with the correct details of your Organisation. The email id signed up with, can’t be changed later.

Once you have signed up with us, we will e-mail you instructions and list of requisite documents for UIDAI approval.

Please note: Incomplete or inadequate sign up forms will be rejected.

Does my Sub-AUA application need approval from UIDAI?

Sub-AUA is allowed to do only Yes/No Authentication.

After you courier us the Sub-AUA Application with complete documents, Aadhaar Bridge will conduct due diligence on your application. On clearing the due diligence, we will forward your applciation to UIDAI, New Delhi for Sub-AUA approval.

Subject to UIDAI approval, you will have to Submit us Sub-AUA Agreement and make payment to start using our services.

How do I execute the Veri5Digital Agreement?

You can sign the agreement either:
online with a Digital Signature. Or;
offline by taking a print out of the document.

Where the agreement is signed offline with a wet signature, scan and send a copy of the agreement to


Mail us the hard copy to :

Attn: Veri5Digital
Khosla Labs Private Limited
#18/2A, GRS Towers,
2nd floor, Opp SpringFields Apartments,
Sarjapur Road, Bangalore – 560102
Karnataka, India

After your agreement has been successfully uploaded, you will receive a link to the payment step.

How do I make payments to Veri5Digital ?

Upon registration, you will now be redirected to the payment gateway to make your payment online.

Your onboarding process is now complete!

What are the provisions of law related to eSign?

Section 2(t)(a) of Information Technology Act, 2000, confirms the usage of eSign while Section III of the Act provides for authentication of electronic records. The Government of India through a notification in The Gazette of India, Extraordinary, Part II, Section III, dated January 28th, 2015, has recognised the usage of eSign.

How does eSign help?

eSign helps you to sign a document at your convenience and all you need is a 12-digit Aadhaar number and a mobile registered with it. If two parties entering into an agreement have Aadhaar number and Aadhaar-registered mobile numbers, then it is possible for both the parties to sign the document online without being physically present. Besides being reliable, using eSign service helps you save time and cost. Since eSign involves paperless transaction, you can also contribute your bit in saving trees.

How to validate an eSign?

To validate an eSign, please follow these steps:

  1. Download the document and open it with Adobe Reader.
  2. Click on Signature Panel at the top or the eSign appearance.
  3. When ‘Signature Validation Status’ opens, click ‘Signature Properties’.
  4. In ‘Signature Properties’ window, click ‘Show Signer’s Certificate’.
  5. You will be redirected to ‘Certificate Viewer’ window. Click the tab named ‘Trust’.
  6. Click ‘Add to Trusted Certificates’. Click ‘OK’ in the pop-up that follows.
  7. You will next see ‘Import Contact Settings’ window. Check (Tick) the boxes provided before Certified documents and the three other options that follow it. And click ‘OK’ to continue.
  8. You will be redirected to ‘Certificate Viewer’ window, click OK at the bottom.
  9. Click ‘Validate Signature’ in Signature Properties window. And then click ‘Close’.
  10. Now your eSign is complete. Your eSign will have a Green Tick mark which means it is legally valid.

Which documents cannot be signed using eSign?

The provisions of the IT Act, 2000, prohibits using eSign for the following documents:

  • a negotiable instrument as defined in section 13 of the Negotiable Instruments Act, 1881.
  • a power-of-attorney as defined in section 1A of the Powers-of-Attorney Act, 1882.
  • a trust as defined in section 3 of the Indian Trusts Act, 1882.
  • a will as defined in clause (h) of section 2 of the Indian Succession Act, 1925, including any other testamentary disposition by whatever name called.
  • any contract for the sale or conveyance of immovable property or any interest in such property.
  • any such class of documents or transactions as may be notified by the Central Government in the Official Gazette.